Narrowcasting care
Improve communication in your healthcare organization?
The hospital, the family doctor, the dentist or any other healthcare organization; you don't go there for fun. Do you have to be there anyway? Then it is nice if you can count on a hospitable reception, good and relevant information, short waiting times and of course the best possible care. Narrowcasting in healthcare contributes to this.
Book a free demoA sampling of our Care Sparkers
Quality of care begins in the waiting room
Quality of care begins in the waiting room
By using Spark Narrowcasting to show walk-out times and any patient calls on a waiting room screen in the waiting room, you directly affect the well-being of patients, clients and visitors. Especially when you combine this with the right explanations and information.
For example, answer questions such as: Why is one person's turn earlier than another's? What is the procedure in the department? What should patients or clients keep in mind? This reduces tension, increases understanding and prevents repeated questions at the counter. At the same time, caregivers can work more efficiently thanks to clear communication.
Rollout times and call system
Exit times and call numbers
Spark Narrowcasting interfaces with EHR systems and various call systems, such as Qmatic, Epic and Consysco. This makes it possible to display real-time walkout times and call numbers. Display health tips, important announcements or the latest news, for example, in between walkout times and call numbers.
at the right time, in the right place
At the right time, in the right place
Through screens in waiting rooms, at counters, in the restaurant, in the lobby or other public areas, patients, clients and visitors are easily and quickly provided with the right information, appropriate to the location and target group. Possibly supplemented with distraction and entertainment.
Learn moreWhere should I be?
Welcome, where should I be?
Display digital signage to effortlessly direct visitors to the correct department. This not only improves the visitor's experience, but also ensures a more efficient flow of patients within the healthcare organization.
Tailored targeted communication
In short, by offering the right information at the right place and time, you increase the service, hospitality and customer friendliness of your healthcare organization. For this targeted communication customized Spark Narrowcasting offers various applications, integrations and links and content advice. You can think of:
- Lead times via the lead time module or a link to the EHR
- Organization-wide and department-specific information through the Spark Narrowcasting application
- Regional or national news, weather and traffic information
- Social media messages
- Signage and emergency escape routes
- Sequential numbers and calls via a link to Qmatic or Consysco, for example.
- Zorganimations from Indiveo on generic health topics
- Intranet messaging via a link to SharePoint, for example
- The occupancy of meeting and presentation rooms
Also for staff
Also for staff
Of course, the staff is not forgotten. Narrowcasting is not only a perfect addition to your external communication, with screens in staff rooms you also strengthen internal communication with employees. For example, as a supplement to the central intranet.
Advantages
- Well-informed patients or clients, visitors and employees
- A positive wait time experience
- Reduced pressure on front desk staff and a more efficient workflow
- Improving service, hospitality and customer friendliness
- Customized solution in your own corporate identity
- User-friendly application for displaying information
- Safe and reliable: compliant with all legal requirements
- No-nonsense partner specializing in
digital signage in healthcare
Customer Reviews
Hear from our Care Sparkers!
The system is well thought out and very user-friendly for both the administrator and the user. In short, a professional and pleasant party to work with.
Renske WietsmaMartini Hospital
From Haaglanden Medical Center, we were looking for digital signage with lots of options for images. In addition, we wanted an intuitive CMS so that colleagues could easily work with it. We certainly found this at Spark.
Aline Vonk
HMC
From CWZ, we were looking for a user-friendly system. Not only for the administrators, but also for users in each department. We found this with Spark. The system works simply, quickly and offers many possibilities.
Melinda Engelen
CWZ
Both the preparation, implementation and realization were well supervised by Spark. The system where the content is created works easily and meanwhile offers many possibilities for variation.
Barbara Nota
tjongerschans Hospital
Content plays a big role, but the basis of a user-friendly system was missing. Spark offered us the right solution for this. Contact with Spark is customer and goal-oriented and fast.
Bianca Franken
OLVG
We found the road to going live very pleasant. Regular meetings to monitor the progress of the project resulted in a flawless installation in our hospital. Spark's system works very pleasantly and offers many possibilities.
Erik Kofman
MCL
From initial contact to implementation, everything went very smoothly. The communication with all the Spark staff was very nice. They are knowledgeable people. We are happy with this nice expansion of our communication tools.
Mandy Wolbink
OCON
Spark is a committed partner who really thinks along. The system works very intuitively and the lines of communication are short. With Spark's digital signage we really add something for patients and visitors in our hospital.
Petra Huiskamp
Antonius Care Group
Well settled without fuss in six steps
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On-site consulting Our consultants identify your healthcare organization 's specific needs and challenges. We then determine the best locations and configurations for the digital signage screens and the desired links and integrations. Together we develop a customized solution.
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Project management Involve all stakeholders such as Purchasing, Communications, ICT, Facilities Services and the healthcare departments or outpatient clinics at an early stage. This provides valuable input and ensures support. Of course, we provide you with all the necessary information and technical specifications.
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Design Proper design increases the impact of the information displayed. In consultation with the Communications Department, our designer will create a design that fits your needs, corporate identity and image. In doing so, we advise on persuasiveness, aesthetics, readability and text-image ratio, among other things.
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Training The Spark Narrowcasting-application has been developeddeveloped from the user and is self-explanatory. Technical knowledge or a manual are unnecessary. In addition we provide training for everyone who gets to work with it. So your information will be on the screens in no time.
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Installation of the software After careful preparation, it is time for the actual installation. Of course with as little inconvenience as possible to patients or clients, visitors and employees. Our experienced installers work independently and keep everyone involved well informed of progress.
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Going live Spark Narrowcasting The time has come! As of this moment you are using Spark Narrowcasting. A fixed account manager regularly consults with you about wishes and user experiences. In the contract you will find all agreements on service and support.
CTA Care
Wondering what we can do for your healthcare organization?
Please feel free to contact us for more information.
Please contact us